Digital marketing services policy
These terms apply to the digital marketing services we provide to tree service businesses, including search engine optimisation, content marketing, paid advertising management, lead generation and the AI receptionist service.
Refund policy
Due to the nature of digital marketing services, including but not limited to SEO, content marketing, social media management and paid advertising, we operate on a non-refundable policy. Once work begins, resources are allocated immediately to deliver the services agreed.
We do, however, work to the satisfaction of our clients and offer revisions according to the specifics of each service package. Review the details of your chosen package for information on the revisions available to you.
Return policy
Our services involve digital deliverables and do not involve physical products, so we do not offer returns. We encourage clients to review service agreements thoroughly and raise any specific needs or concerns before services commence, so that everyone is clear on the deliverables.
Cancellation policy
Clients may cancel their service agreements under the following conditions.
Before service commencement. If cancellation occurs before our team has begun the work, clients may be eligible for a partial refund depending on the services purchased, less any non-recoverable expenses already incurred in preparation for the project.
After service commencement. Once work has started, the client is responsible for the payment agreed in the service contract. Cancellations made after commencement will not result in refunds.
Cancellation requests must be submitted in writing by email to our support team. We process requests within five business days, and any applicable refunds are issued in the original form of payment within thirty days of cancellation confirmation.
Our engagements are month to month with no lock-in term, so cancelling ends the service at the close of the current billing period rather than incurring a break fee. The commercial terms for each service are set out on the pricing page.
Delivery policy
Services are delivered through a combination of reports, digital content and direct communication such as email, video calls and project management tools. Delivery timelines vary by service and are outlined in your service agreement.
We commit to meeting our delivery deadlines and to keeping clients updated on progress. In the event of a delay, clients are notified promptly with an explanation and a revised timeline. Final deliverables are sent electronically to the client's preferred email address or made available through a secure online portal.
For lead generation engagements, enquiries are delivered by SMS and email as they arrive rather than in batches, and unqualified leads are credited under the terms agreed at the outset.
Australian Consumer Law
Nothing in this policy limits any rights you have under the Australian Consumer Law, including guarantees that services will be provided with due care and skill and within a reasonable time. Where those guarantees apply, they operate in addition to these terms.
Contact us
For more information, or if you have questions about these policies, contact our support team at info@treecaremarketing.com.au. How we handle your information is set out in our privacy policy, and general enquiries can go through the contact page.
Frequently asked questions
How do I cancel a service?
Send a cancellation request in writing to info@treecaremarketing.com.au. Requests are processed within five business days. There is no lock-in period and no exit fee, so cancellation takes effect at the end of the current billing month rather than triggering a penalty.
Can I get a refund after work has started?
No. Once work has commenced the client is responsible for the payment agreed in the service contract, because resources are allocated and costs incurred immediately. If cancellation occurs before work has begun, a partial refund may be available less any non-recoverable expenses already incurred.
How long do refunds take to reach me?
Where a refund is payable it is issued in the original form of payment within thirty days of cancellation confirmation. The cancellation request itself is processed within five business days, so the confirmation date rather than the request date starts the thirty day period.